Goldstar Insurance
Customer service charter
Clear commitments. Real timelines.
Claims service commitments
These milestones describe Goldstar’s published claims process. Timeframes depend on the relevant appointment, final documents or signed discharge voucher as noted below.
- Acknowledgement & document list
- Within 12 working hours
- Site visit by officer or assessor
- Within 24 working hours
- Assessment report
- Within 48 working hours after appointment
- Settlement offer
- Within 72 working hours after final document
- Claims payout
- Within 7 working days of signed discharge voucher
Working hours and public holidays may affect the calendar deadline. Goldstar will confirm the required documents for your claim.