Let’s get you moving forward.
A claim can feel overwhelming. Speak to our team and we’ll guide you through what happens next.
Make a claim
For help with a claim, call Goldstar’s published contact line. Have your policy number and incident details ready if available.
Call +256 200 250 110 goldstar@goldstarinsurance.comTrack your claim
Our team can check the latest status and explain the next step. Online tracking is not connected in this design preview.
Speak to GoldstarPrepare your claim notice
Choose the type of cover and describe what happened. Your email app will open with the details; no claim is lodged until you send it to Goldstar.
A clear path through your claim
Our published service commitments keep the process moving.
Acknowledgement & document list
Within 12 working hours
Site visit by officer or assessor
Within 24 working hours
Assessment report
Within 48 working hours after appointment
Settlement offer
Within 72 working hours after final document
Claims payout
Within 7 working days of signed discharge voucher
Good faith. Real support.
Dedicated claims handler
A member of the claims team can guide you through the process.
Financial strength
2023 trust figures include UGX 69B in claims paid over five years.
Risk management
Practical help to manage risks as well as claims.
Good faith: Share the facts and documents the team requests.
Historical claims payments: Goldstar reports UGX 69B paid in five years.
What documents should I prepare?
The supplied information does not include product-specific claim checklists. Share your policy number and incident details if available; the claims team will send the required document list within the service charter’s acknowledgement period.
For car ownership transfer, the supplied guidance mentions for ownership transfer: transfer documents, updated logbook and identification. This is not a general car-claim requirement.
Ask the claims team